Frequently Asked Questions

The timeline depends on the complexity and features required for your platform. Our typical implementation schedules are:

• Starter Platform: 6-8 weeks for basic subscription management and scheduling
• Professional Platform: 8-10 weeks including mobile app development and analytics
• Enterprise Platform: 10-12 weeks for multi-location and custom integrations

We provide detailed project timelines during the consultation phase, with regular progress updates throughout development.

Ongoing costs include:

• Technical Support: €450-€850 per month depending on service level
• Hosting & Infrastructure: €100-€300 per month based on usage
• Payment Processing: 2.9% + €0.30 per transaction (standard EU rates)
• Third-party Services: Email, SMS, and analytics services as needed

We provide transparent pricing with no hidden fees. All costs are discussed during the consultation phase.

Yes, all our platforms are designed with EU compliance as a core requirement. This includes:

• GDPR Compliance: Data protection, consent management, and privacy controls
• PCI DSS: Secure payment processing standards
• Cookie Consent: EU-compliant cookie management system
• Data Processing Agreements: Proper documentation and legal frameworks
• Right to be Forgotten: Data deletion and portability features

We stay updated with regulatory changes and ensure your platform remains compliant over time.

Yes, we can integrate with most existing systems through APIs and data synchronisation. Common integrations include:

• Access Control Systems: Door locks, turnstiles, and member check-in
• Accounting Software: QuickBooks, Xero, and other financial systems
• Marketing Platforms: Email marketing and CRM systems
• Equipment Management: Booking systems for specific equipment or areas
• Staff Scheduling: Instructor and staff management tools

We assess your current systems during consultation and provide integration recommendations.

Our payment system supports all major European payment methods:

• Credit/Debit Cards: Visa, Mastercard, American Express
• Digital Wallets: Apple Pay, Google Pay, PayPal
• Bank Transfers: SEPA Direct Debit for recurring payments
• Local Methods: iDEAL (Netherlands), Bancontact (Belgium), SOFORT (Germany)

Supported Currencies: EUR, GBP, USD, and other major European currencies

All payment processing is PCI DSS compliant with advanced fraud protection.

Yes, we develop native mobile applications for both iOS and Android platforms. Mobile app features include:

• Member Account Management: Profile, subscription, and payment details
• Class Booking: Real-time availability and booking system
• Push Notifications: Class reminders, promotions, and updates
• Workout Tracking: Progress monitoring and goal setting
• Social Features: Member community and challenges
• Offline Access: Key features available without internet

Apps are included in Professional and Enterprise packages, or available as a separate service for Starter platforms.

We provide comprehensive ongoing support to ensure your platform's success:

• Technical Support: Issue resolution during business hours
• Platform Updates: Regular feature updates and security patches
• Performance Monitoring: Proactive system monitoring and optimisation
• Business Consultation: Growth strategies and platform optimisation
• Staff Training: Ongoing training for your team members
• Emergency Support: Critical issue resolution outside business hours

Support is included for 3-12 months depending on your package, with ongoing support available as a monthly service.

Yes, our Enterprise platform is specifically designed for multi-location operations:

• Centralised Management: Single dashboard for all locations
• Location-Specific Settings: Individual pricing, schedules, and staff
• Cross-Location Memberships: Members can access multiple locations
• Consolidated Reporting: Combined analytics across all locations
• Franchise Tools: Individual location dashboards and reporting
• Scalable Infrastructure: Easily add new locations as you grow

Perfect for fitness chains, franchises, and businesses planning expansion across multiple cities or countries.